REFUNDS & RETURNS
ALL SALES ARE FINAL.
NO RETURNS on any cut fabric (anything that is cut from the manufacturer's roll which is 50 yards or more), ONLY damaged or incorrect items will be accepted for return.
Image colors will vary per screen. We do not accept returns on color differentiation. For precise color matching, we recommend purchasing our Color Cards or Swatches.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund, exchange or replacement.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
DAMAGED ITEMS
Please inspect your package thoroughly for any damages within 5 days of receiving your order. Please note, some items may contain punched holes for quality control purposes. If you receive fabric with a punched hole please keep in mind, our staff adds an extra yard to compensate for the damage.
Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
If you have any further questions regarding this matter please contact us at info@bluemoonfabrics.com or via phone at (213) 892-0401.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please know that there is a 35% restocking fee that will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.
LOST / STOLEN PACKAGES
If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact y
