REFUNDS & RETURNS
ALL SALES ARE FINAL.
NO RETURNS on any cut fabric (anything that is cut from the manufacturer's roll which is 50 yards or more).
Image colors will vary per screen. We do not accept returns on color differentiation. We also understand that the hand-feel, texture, and drape of the fabric are crucial elements for any creative project. While we make every effort to describe our products accurately and display high-quality images, the tactile experience of a fabric and the precise color can be subjective and vary from person to person and screen to screen.
For this reason, Blue Moon Fabrics does NOT accept returns or issue refunds for fabrics that do not meet a customer's expectation of its hand-feel, texture, touch, or color differentiation. To ensure our fabric meets your expectations for your project, we strongly recommend purchasing a swatch before ordering yardage. All sales on cut fabric are final.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it and in the original packaging. You must've also purchased Package Protection at checkout to be eligible for a return.
Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund, exchange or replacement.
To complete your return, please use our Return Portal.
Please do not send your purchase back to the manufacturer.
DAMAGED ITEMS
Please inspect your package thoroughly for any damages within 5 days of receiving your order. Please note, some items may contain punched holes for quality control purposes. If you receive fabric with a punched hole please keep in mind, our staff adds an extra yard to compensate for the damage.
Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
If you have any further questions regarding this matter please contact us at info@bluemoonfabrics.com or via phone at (213) 892-0401.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please know that there is a 35% restocking fee that will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.
LOST / STOLEN PACKAGES
If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tacking number, ship date, and last known location. To start a claim please use our Claim Portal and submit a claim
Blue Moon Fabrics will NOT contact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package.
Blue Moon Fabrics is NOT responsible for the refund or reship of any packages due to the following circumstances:
- Held or returned shipments due to incorrect address or undeliverable.
- Shipments lost at any point in the parcel process.
- Shipments stolen at any point in the parcel process.
If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.
LATE OR MISSING REFUNDS (if applicable)
- If you have not received a refund yet, please check with your bank account first.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at: info@bluemoonfabrics.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If you need to exchange it for the same item, send us an email at info@bluemoonfabrics.com and send your item to: Blue Moon Fabrics, Inc., 933 Maple Ave. Los Angeles, CA. 90015, United States.
PRODUCTION ORDER (if applicable)
A 50% deposit is required for all production orders upon placement. This deposit is non-refundable for any subsequent reductions in order quantities or for cancellations once the order enters production.
SHIPPING
To return your product, you should mail your product to: Blue Moon Fabrics, Inc., 933 Maple Ave. Los Angeles, CA. 90015, United States.
If Package Protection was purchased then return shipping will be covered. Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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