FAQs

FAQs

Shopping

The minimum order length for our fabrics is 1 yard (.9144 m). Please note the usable width of a fabric varies by product and can be found in the Description on each product page. If you are in the midst of designing and are looking to sample our fabrics, there are two options: 

  • Color Cards are an amazing resource and are available for a number of our larger collections. Each card includes a large 8” x 14” feeler swatch and small 1.5” x 2” swatches of each color variant. 

  • Custom Swatch Packs include five (5) 3” x 3” swatches of your choice.

I love your selection!
How can I be certain of a product’s color?

At Blue Moon Fabrics, color is key! While we do our best to accurately represent color in our images, we can not guarantee an exact match. Colors will vary from screen to screen, so we highly recommend ordering swatches or color cards before making a fabric purchase.

We do not accept returns or exchanges, so this pro tip helps ensure our customers are satisfied with their selections.


Orders and Returns

Oops, I made a mistake.
Can I cancel or change my order?

It’s okay, you’re human! If you notice an error in your order’s shipping, billing or product information please contact us as soon as possible either by calling (213) 892-0401 or by emailing info@bluemoonfabrics.com. Orders are processed within 2 to 4 business days, so if your order has not been processed, our team will gladly make the edits you need. For the quickest service, have your order number ready when you call or include it in your email. 

I changed my mind.
Do you accept returns or exchanges?

Unlike other products, once fabric has been cut to order it cannot be recirculated into our inventory. For this reason, Blue Moon Fabrics cannot accept returns or exchanges unless the fabric was damaged or is flawed upon delivery. We highly recommend purchasing swatches or color cards to ensure you are satisfied with your selection before ordering.

OH NO! My order was incorrect, damaged or defective.
How do I replace it?

We apologize for this mishap! Our team prides itself on the service we provide and we’ll do our best to make it right. Once you receive your shipment please inspect all items thoroughly. You have 15 days from the date your order was placed to notify us of any flaws. Requests sent after 15 days will not qualify for a replacement or refund. To begin your request, send an email to info@bluemoonfabrics.com, and a member of our team will contact you once your case has been reviewed. The following must be included in your email: 

  • Your Order Number

  • Your best contact information

  • Picture(s) of the damage, defect or incorrect item along with the order’s packing slip 

 

You may be required to return the damaged or defective item so do not cut into or use the item in question until your case has been resolved. Any items which have been used or cut into will not qualify for a replacement or refund.


Shipping

I’m super excited! How long will it take to get my order?

All orders are processed within 2-4 business days and are not shipped out or delivered locally on weekends or holidays. Blue Moon Fabrics is located in Los Angeles, California, so delivery times are based on the shipping carrier and service you select at checkout. The estimated shipping timelines displayed at checkout do not include order processing time. Please account for an additional 2-4 business days when estimating your delivery date.  

I live in another country. Do you ship internationally?

YES! We offer International shipping via DHL and UPS Worldwide. Customs fees or duties are not included in the final sales price and are the sole responsibility of the customer at delivery.

I’m close by. Can I pick up my order in-store?

Of course! When ordering online please select Store Pick-Up at check out. We are located at 933 Maple Avenue, Los Angeles, CA 90015 and our store hours are Monday–Friday 9am to 5pm. Please wait until you receive an email confirming your order is ready for pick-up before arriving at the store. Pick-up orders take at least 1 business day to process. Once you arrive you can either park in our designated curb-side pick-up spot or come into the store (face mask required). Please have your order number ready.

 

I think my package may be lost or stolen.

If your order’s tracking status is DELIVERED, but you have not received your package, please contact the shipping carrier you selected at check out to see if your shipment is being held. Many times, the carrier has marked a shipment as “delivered” a little too early, and in most cases your shipment will arrive within 24 hours. 

If you consider your package lost or stolen, you must file a claim with the shipping carrier you selected at checkout. Blue Moon Fabrics will not contact the parcel service on your behalf. If you need information regarding your shipment such as tracking number, ship date, and last known location please email us at info@bluemoonfabrics.com

The shipping carrier and customer assume responsibility for the package once it has left our facility. We will not replace or issue a refund for any packages of the following circumstances:

  • Package was held or returned due to incorrect or undeliverable address.

  • Package was lost at any point in the parcel process.

  • Package was stolen at any point in the parcel process.


Wholesale

I want to place a large order. Do you offer discounts for wholesale customers?

Blue Moon Fabrics works with clients big and small, so to offer opportunities for our customers to grow, we do not require a wholesale account to save on large purchases. Our discounts are available to everyone, and are based on the quantity ordered per product, per color. The most up to date prices for our fabrics can be found on the product page for each item and adhere to the following tiers:

  • Retail Price: 1-9 yards per color

  • 10% Discount: 10-49 yards per color

  • 25% Discount: 50+ yards per color

For orders in excess of 300 yards per product, per color, please email your request for a quote to sales@bluemoonfabrics.com.

 

I have a Seller’s Permit. How do I place tax-exempt orders?

If you operate as a business within the state of California and have a valid seller’s permit please fill out this California Resale Certificate and email it to wholesale@bluemoonfabrics.com.  Enter “Blue Moon Fabrics, Inc.” as the Vendor’s Name for item number 3 and in the body of your email let us know which account you would like the tax-exempt status to apply to. If you have not yet created an account on bluemoonfabrics.com, please do so before emailing the Resale Certificate. Allow at least one business day for the tax-exempt status to be applied to your account.