SHIPPING CARRIER DELAYS
The Blue Moon Crew is adjusting to the "new normal" as best we can and are working diligently to fulfill orders. We are currently processing orders within 2-3 business days, however all our shipping carriers (USPS, UPS and DHL) are still experiencing significant nation-wide delays in updating tracking information and increased delivery times. Blue Moon will stand by our 1-3 day processing time, but please allow extra time for your order to be delivered— we promise, we are worth the wait!
Priority Mail (USPS) is the most cost-effective shipping option, but this carrier's current delivery times have shown to take up to 3 weeks and tracking information can take several days to update. If your order has not moved in over seven days, we recommend reaching out to the carrier directly for an update. If you have already contacted your carrier and have not received your package after 21 days please contact us at firstname.lastname@example.org or at (213) 892-0401 so a member of our team can further assist you.
Since delays are being experienced all across the country we cannot issue refunds for shipping costs for orders which arrive later than expected. Thank you for your patience and understanding.
SWATCHES ARE BACK!
The request keep pouring in and we are finally at a place in our move where our team can now process orders for Custom Swatch Packs! Order away and let the fabric feeling begin!
Wow! The past two weeks has been quite a ride! We are officially operating out of our new location at 933 Maple Avenue and our partners and team have done an amazing job keeping Blue Moon Fabrics alive during this time.
As restrictions are being lifted and the dust clears, here are some updates we know you will be very happy about:
In addition to the adjustments we've had to make to COVID-19, we are also in the middle of a moving to our new location at 933 Maple Ave. We apologize for the inconvenience, but because of the move we will not be processing orders on Thursday, April 23rd, and will resume on Monday, April 27th.
We are doing our best to get orders out in a timely manner and thank you so much for your patience at this time. If you have any questions our staff will be available via email (email@example.com) and on chat via our homepage.
Online orders will now be processed 2 times per week on Mondays and Thursdays. Please refer to the below chart for order cut-offs.
|If you place an order on||
It will be processed
|Thursday, Friday, Saturday or Sunday||Monday|
|Monday, Tuesday or Wednesday||Thursday|
Although many have asked, unfortunately, we cannot offer store pick-up at this time. We apologize for the inconvenience but are doing what we can to secure the safety of our staff. Please use the code TOGETHER at checkout to receive $5 off your entire order.
From our Family to Yours,
We know these past few weeks have been full of uncertainty and concern so we wanted to let you know of some changes that will be in effect until the "Safer at Home" Order is lifted from Los Angeles County.
Thank You for your attention and check back here for more updates as they become available.
Good Health and Well Wishes,
The Blue Moon Fabrics Team